FAQ

 
 
 
 

  • We abide by the strict sound ordinance set forth by Hawaii County and STVR permits. If you are looking for more of a party atmosphere, we would be happy to help you find an alternative accommodation upon booking. Staying in this property means you agree to abide by strict sound ordinance rules set forth by Hawaii County and our STVR permits. If you violate our policy you will be asked to leave immediatly without a refund.

  • Our property is incredibly unique and tropical. Authentic Hawaii living, our property hosts the occasional tropical visitor. You could come across chickens, pheasants, roosters, and coqui frogs during your stay. Although we maintain our property with pest control, we ask that our guests do their part by keeping the house crumb-free. Although there is no AC in the main house (like most of Hawaii), it isn't needed. Our higher elevation and place on the mountain provide refreshing cross breezes 24 hours a day. You might even want to wear a sweater in the evening.

  • Our pool, (UNLIKE most of Hawaii) IS HEATED! The daily rate is $120 per day and is only billed to you upon request. Should you like to have the pool heated during your stay, please give advanced notice upon your arrival. We charge this fee to conserve energy for unnecessary heating. Resources are extremely limited and costly on the Big Island; this fee helps our guests be conscious of their energy consumption.

  • If your stay is ten days or longer, we will require a mid-week clean. The fee for this is $185. The same cost will be added to your checkout clean if you decline the mid-stay cleaning.

  • Traveling with Little Ones? No Problem. However, please note that our home and property are not childproofed. If you are traveling with children, we do require you to keep a close eye on them at all times, and they are never left unattended. Our pool does not have a gate or security monitoring system, so it is of utmost importance that children are supervised. We are happy to provide flexible sleeping arrangements for additional children on your reservation. Please get in touch with our host with any questions.

  • We do not allow private parties or Weddings.

  • Please consider our check-in/departure times when booking your stay. Our check-in time is 4 pm, and checkout is 11 am. We will do our best to accommodate early arrivals and late checkout times upon request and availability, but please note that it is never a guarantee and will be subject to change. Pending availability, we honor an hour grace period at checkout until noon at no additional charge. Should you wish to extend your checkout time past noon, you have the option for a $475 half-day rate up until 8 pm the evening of your checkout OR $75 per hour afternoon. The same goes for early arrival. (again, pending availability)

Extra things to note:

Pool Heat Amenity: The pool is us usually at 76 degrees and when heated it be heated to 86 degrees. The cost is $120 per day plus tax. Please let us know in advance should you wish to take advantage of this amenity.

Mid-Stay Freshening: Our home is pre-stocked with essential supplies to get you started. Should you require additional supplies, we offer a mid-stay freshening for $150. The mid-stay freshening includes replenishing the basics, making the beds, and tidying the kitchen.

Concierge Services: Time is your most valuable asset, so leave the planning to us! For your convenience, we offer a full-service Concierge team available to you throughout your stay. Our team would be happy to arrange private Chef services, massages, grocery services, island excursions, and more. Please inquire for a complete list of offerings.

Rental Car Services: Booking your rental car has never been easier! We now offer a five-passenger 2018 BMW X1 (pending availability). We will have it parked at the airport for you upon arrival for your convenience. Please inquire about pricing.

Additional Info:

Our Commitment to Cleanliness: For your safety, well-being, and peace of mind, we are following the new Airbnb Enhanced Cleaning Initiative Program, which includes the first overarching standardized protocol for cleaning and sanitization in the home-sharing industry. Airbnb is backed by the work and information of the US Centers for Disease Control and Prevention (CDC) published standards. The team at Aolani House has partnered with Kona Clean Hawaii to offer these enhanced cleaning protocols to ensure a higher level of sanitation, with particular attention paid to high-touch items. We now also provide hand sanitizer placed throughout the home for guest use.

For the protection and safety of your Host and cleaning team, we kindly ask that you let us know in advance if someone in your party is not feeling well at any point before and during their stay or if they are experiencing any symptoms of the COVID-19 virus.

**HOLIDAY RESTRICTIONS**

Please note that a 7-night minimum stay is required, encompassing the dates of December 21st-January 5th. We will not be conducting arrivals on Christmas Day or New Year's Day. (December 25th and January 1st).

We follow all Hawaiian Rules & Regulations about Transient Accommodations (State Required Information)

TA#-095-475-0976-01

STVR-19-359754

NUC-19-1104

4.712% Tax already included in the cleaning fee